We process online orders within 2-3 working days.
For Peninsular Malaysia, you should receive your parcel within 2-5 working days and East Malaysia, within 5-14 working days. There are no deliveries on Saturdays and Sundays. Global shipments are processed within 1-3 working days and you should receive them within 5 to 7 working days.
The delivery rates will be automatically calculated for you upon checkout.
East Malaysia Orders
Liquid items to Sabah and Sarawak may experience slight leakage due to air pressure. Necessary packing procedures will be taken to minimize this occurrence.
These items are PROHIBITED from shipping to East Malaysia :
- Isopropyl Alcohol, Denatured Ethyl Alcohol / Ethanol, Mold Release Agent Spray
Urgent OrderWhile we would love to accommodate all urgent orders and get your craft materials to you as soon as possible, it would be safer for you to allow a window frame of 3 to 7 days for delivery in case of any delays during delivery.
International DeliveriesCurrently we only ship to Singapore and Brunei but don’t let this stop you for writing to us. Email us at email@example.com to give us your order list and request for shipping rates to your country. We would be delighted to check for you.
Shipping PartnersWe use a variety of shipping partners for West Malaysia and East Malaysia. You’ll be informed of the courier service handling your order and the respective tracking number in the shipping confirmation email we send out.
If you would like to arrange a private pick up under your own freight account, please feel free to let us know the details.
DamagesIf a parcel arrives damaged, take photos of the damaged box before you open the parcel. Then open the package and carefully check your goods for signs of damage.
If your items are damaged, take photos of all damaged items. Reseal the box, send us the photos and we will arrange a reverse pick up. We will then resend you a new set of items. Please note that you must contact us within 24 hours of delivery. Don’t forget to keep all damaged goods and their packaging as you may be required to return these to us.
Once we receive your parcel, only then will we send the replacements to you.