Shipping Policy

Delivery Days

We process online orders within 2-3 working days. 

For Peninsular Malaysia, you should receive your parcel within 2-5 working days and East Malaysia, within 5-14 working days. There are no deliveries on Saturdays and Sundays. Global shipments are processed within 1-3 working days and you should receive them within 5 to 7 working days.

Delivery rates

The delivery rates will be automatically calculated for you upon checkout.

East Malaysia Orders

Liquid items to Sabah and Sarawak may experience slight leakage due to air pressure. Necessary packing procedures will be taken to minimize this occurrence.

These items are PROHIBITED from shipping to East Malaysia : 
- Isopropyl Alcohol, Denatured Ethyl Alcohol / Ethanol, Mold Release Agent Spray

Urgent Order

While we would love to accommodate all urgent orders and get your craft materials to you as soon as possible, it would be safer for you to allow a window frame of 3 to 7 days for delivery in case of any delays during delivery.

 

International Deliveries

Currently we only ship to Singapore and Brunei but don’t let this stop you for writing to us. Email us at enquiry@craftiviti.com to give us your order list and request for shipping rates to your country. We would be delighted to check for you.

Shipping Partners

We use a variety of shipping partners for West Malaysia and East Malaysia. You’ll be informed of the courier service handling your order and the respective tracking number in the shipping confirmation email we send out.

If you would like to arrange a private pick up under your own freight account, please feel free to let us know the details.

 

Damages

If a parcel arrives damaged, take photos of the damaged box before you open the parcel. Then open the package and carefully check your goods for signs of damage.

If your items are damaged, take photos of all damaged items. Reseal the box, send us the photos and we will arrange a reverse pick up. We will then resend you a new set of items. Please note that you must contact us within 24 hours of delivery. Don’t forget to keep all damaged goods and their packaging as you may be required to return these to us.

Once we receive your parcel, only then will we send the replacements to you.

 

Delivery Delays

Slight delays will also happen due to public holidays and festive seasons. Your kind understanding is deeply appreciated.

Holiday Slowdown

While we are open during some public holidays, our courier partners may not be. Hence, you may get a response from us because we work really hard to get your materials out to you. However, the parcels will not be picked up until after the holidays. Again your kind understanding is deeply appreciated.

Change of address

Once an order has been sent out, we cannot change the mailing address. So please check your mailing address and ensure it is correct and made to the location you desire.

 

Returns

Unfortunately once the materials have been sent out, we will not entertain any returns or change of products due to wrong product ordered or change of mind. So please do check your orders to make sure everything is what you need before making payment.

Prohibited items

For our customers in Sabah and Sarawak, we are unable to deliver any item that is contained in an aerosol. Do check the dangerous goods or hazardous goods list before making your order.

 

International/Global Orders

All customs duties, taxes and fees for importation is to be borne by buyer. Refusal to pay this will result in shipment being destroyed. No refund will be entertained when this happens.