FAQ

Click on the Magnifying Glass Icon and type in the item you'd like to search in the search bar. The results will appear automatically.

Input the amount you'd like to purchase and then click the yellow button that says "Add to Cart".

Click on the Shopping Cart Icon and click on the "Checkout" button. You will be directed to the checkout page.

We use eGHL which accepts online banking, credit cards and debit cards.

We also accept bank-in transfers. For bank-in details, kindly refer to the checkout page option : bank deposit.

Unfortunately, no. We're really sorry about this.

We use various courier services. After placing an order, you will receive an email with the courier service handling your parcel along with the tracking number.

The shipping fees are different for each courier and depends entirely on how heavy your order it. Be assured that we will choose the best courier service to handle your order.

So sorry but we do not provide free deliveries at the moment.

We will update your order status via email. We will then, handpick the items in your order, wrap and package them with lots of love and care. Your order will be sealed in boxes and we will ensure that they are packed well enough to survive the journey to your doorstep. Our courier service will pick up your order from us and then, we will send you the tracking number for your order.

Usually, our courier picks up your orders from us after 12 noon during the weekdays. They do not collect your orders during the weekend.

Once your order is collected by the courier, we will send you an email with the tracking number and a link for you to check the status of your order.

Unfortunately, our couriers do not offer such service. However, once you can track your order, you can contact the branch that has it to reschedule or arrange a date and time for your order to be delivered to your doorstep.

We will do our best to process your order as soon as possible, but unfortunately, we cannot control when our courier delivers it to you. For Peninsular Malaysia, you should receive your parcel within 2-5 working days and East Malaysia, within 5-14 working days. There are no deliveries on Saturdays and Sundays.

Yes, you can! However, please wait for us to inform you that your order is ready for pickup. You will receive an email within 1-2 working days.

A Wishlist is your custom list of things you like on our website. Just click on the Love icon and the item will be saved as your favourite. So, whenever you want to reorder the same item, just look through your wishlist to buy.

We’re really sorry, but we only accept orders through our website. This allows us to better assist each and every customer.

Yes we do! You may either place an order through the store and then email us to update us on your shipping address for us to calculate the postage costs, or you could email us directly with your order. Our email is enquiry@craftiviti.com.

Yes we do, but these are depending on the product as well as stock availability. Please drop us an email at enquiry@craftiviti.com for more information.

We will only reserve products after the payment has been made.

If there is a defect with the product or it is damaged, do bring the product back to the store within 7 working days from the received date and we will evaluate it. Otherwise, we’re so sorry but we are not able to accept returns or refunds.

CLEARANCE ITEMS are not eligible for exchange or refund. All sale of clearance items are final.

No, unfortunately once you have made the order and picked it up, we will not entertain returns or refunds. So before you buy in bulk or purchase a custom order, it is best to purchase in smaller batches first to see if the product is suitable for you.

So sorry, unfortunately for store pickup orders we need 1-2 working days to process the order.

We will sent an email, once your order is ready for collection.

So sorry, but orders cannot be collected on the same day. We are processing all orders according to the order queue. You will receive an email once your order is ready for collection.

Sometimes the email may end up in your spam/junk folder. Kindly check if the email is there or you could contact us at 03-77109553 (10am-6pm) to check your order status.

Our store will fully reopen on 1st October 2021.

You can send a Lalamove or Grab driver to purchase from us. We are open from 10am-6pm daily.

Sure! Once your new order is ready for collection, you will receive an email notification.

Before coming over to collect it, call us at 03-77109553 and mention your previous and new order number for collection.